Terms and Conditions
Please read these terms carefully before using our services
RAPIDEX SHIPPING & LOGISTICS
TERMS AND CONDITIONS
Effective Date: October 12, 2026
Last Updated: October 7, 2026
Please read these Terms and Conditions carefully before using Rapidex Shipping & Logistics' services. By using our services, creating an account, submitting a shipment, making a payment, or accepting delivery, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
1. DEFINITIONS AND INTERPRETATION
1.1 Definitions
For purposes of these Terms and Conditions:
"Company," "Rapidex," "we," "us," or "our" means Rapidex Shipping & Logistics.
"Customer," "you," or "your" means any individual, business, organization, or other party requesting or receiving our Services.
"Goods" means any cargo, merchandise, package, parcel, product, document, or other item submitted to Rapidex for transportation, handling, warehousing, customs processing, or delivery.
"Services" means the shipping, freight forwarding, transportation, warehousing, handling, customs-related assistance, delivery, and other logistics services provided by Rapidex.
"Shipment" means Goods accepted by Rapidex for transportation or delivery under a particular shipment, order, invoice, or customer account.
"Carrier" means Rapidex or any airline, shipping line, transportation company, courier, customs broker, subcontractor, or other third party involved in transporting or handling the Goods.
"Business Day" means a day on which Rapidex is open for business in Jamaica.
"Contract" means the agreement between Rapidex and the Customer consisting of these Terms and Conditions together with any applicable quotation, invoice, shipment information, or written agreement.
1.2 Interpretation
Headings are included for convenience only and do not affect the interpretation of these Terms.
If any provision is determined to be invalid or unenforceable, the remaining provisions shall continue in full force and effect to the extent permitted by law.
2. APPLICATION AND ACCEPTANCE
2.1
These Terms and Conditions apply to all Services provided by Rapidex unless a separate written agreement signed by an authorized Rapidex representative expressly provides otherwise.
2.2
By using our Services, submitting Goods to Rapidex, creating or using a Rapidex account, making payment, or accepting delivery, you agree to be bound by these Terms.
2.3
These Terms apply regardless of whether the Customer booked the shipment through the Rapidex website, mobile application, email, telephone, social media, WhatsApp, in person, or through another authorized channel.
2.4
No employee, agent, representative, or third party may modify these Terms unless the modification is expressly authorized in writing by Rapidex.
3. OUR SERVICES
3.1
Rapidex provides shipping and logistics services, including transportation, freight forwarding, warehousing, shipment handling, customs-related assistance, and delivery services.
3.2
Services may be performed directly by Rapidex or through third-party carriers, agents, contractors, warehouses, customs brokers, transportation providers, airlines, shipping lines, or other service providers.
3.3
Rapidex reserves the right to select the route, carrier, transportation method, warehouse, delivery method, and operational procedures used to complete a shipment unless otherwise agreed in writing.
3.4
Estimated transit and delivery times are provided for guidance only. Unless expressly guaranteed in writing, delivery dates and timeframes are estimates and may be affected by circumstances outside Rapidex's control.
3.5
Rapidex may refuse to accept or continue handling any shipment where doing so would violate applicable laws, regulations, carrier requirements, safety requirements, or these Terms.
4. CUSTOMER RESPONSIBILITIES
The Customer is responsible for providing accurate, complete, and current information relating to every shipment.
4.1
The Customer must provide accurate information regarding:
Full name and contact information;
Delivery address;
Description of the Goods;
Quantity of Goods;
Weight and dimensions where required;
Purchase price or declared value;
Special handling requirements;
Customs information and documentation;
Any other information reasonably requested by Rapidex.
4.2
The Customer warrants that:
They have the legal right and authority to ship the Goods;
The Goods are accurately described and declared;
The information provided to Rapidex is truthful and complete;
The Goods comply with applicable laws and regulations;
All required permits, licenses, certificates, and documentation have been obtained;
The Goods are properly packaged and labeled for transportation.
4.3
The Customer is responsible for ensuring that the delivery information provided to Rapidex is accurate.
Rapidex shall not be responsible for delays, additional charges, failed delivery attempts, or losses resulting from incorrect, incomplete, or outdated information supplied by the Customer.
5. PROHIBITED AND RESTRICTED GOODS
5.1
Rapidex will not knowingly accept goods that are prohibited by Jamaican law, the laws of the country of origin or destination, or the requirements of the applicable carrier.
5.2
Prohibited or restricted Goods may include, but are not limited to:
Illegal drugs, narcotics, or controlled substances;
Weapons, ammunition, explosives, or other dangerous items;
Hazardous materials without prior written approval and required documentation;
Counterfeit or pirated goods;
Stolen property;
Goods requiring licenses or permits that have not been obtained;
Perishable goods unless specifically approved by Rapidex;
Live animals unless expressly accepted under a separate arrangement;
Items exceeding applicable carrier size or weight restrictions;
Any other Goods prohibited by law or carrier regulations.
5.3
Rapidex reserves the right to inspect, refuse, return, hold, or report Goods where there is reasonable suspicion that they are prohibited, restricted, improperly declared, or otherwise non-compliant.
5.4
The Customer shall be responsible for all costs, penalties, fines, losses, damages, legal expenses, or other consequences arising from prohibited, restricted, misdeclared, or improperly documented Goods submitted by the Customer.
6. PACKAGING AND LABELLING
6.1
The Customer is responsible for ensuring that Goods are properly packaged, sealed, protected, and labeled before they are submitted to Rapidex.
6.2
Packaging must be suitable for the nature of the Goods and capable of withstanding ordinary handling and transportation.
6.3
Rapidex may refuse Goods that are inadequately packaged or may require the Customer to repackage them before transportation.
6.4
Rapidex shall not be responsible for damage caused by inadequate, defective, unsuitable, or insufficient packaging supplied by the Customer or the original seller.
7. PRICING, PAYMENT AND PAYMENT METHODS
7.1
Charges for Services shall be based on Rapidex's applicable published rates, quotations, invoices, or other pricing communicated to the Customer.
7.2
Unless otherwise stated, the Customer is responsible for all applicable shipping charges, customs duties, taxes, storage fees, handling fees, inspection charges, government charges, return charges, and other costs associated with the Shipment.
7.3 — NO CASH PAYMENTS
Effective October 12, 2026, Rapidex Shipping & Logistics will no longer accept cash payments.
7.4
Customers may make payments using payment methods made available by Rapidex, including:
The Rapidex website;
The Rapidex mobile application; or
Bank transfer to Rapidex's designated business bank account.
7.5
Rapidex's current designated JMD bank account is:
Bank: National Commercial Bank (NCB)
Account Name: Rapidex Shipping & Logistics
Branch: Matilda's Corner (Northside Plaza)
Account Number: 374595156
Account Type: Savings
Currency: JMD
Rapidex reserves the right to change its designated payment account and will notify customers through an appropriate official communication channel.
7.6
Customers making bank transfers must include their name, customer information, invoice number, or other identifying information requested by Rapidex so Rapidex can properly allocate the payment.
7.7
A payment is considered received only after Rapidex has verified receipt of the funds.
7.8
Customers are responsible for ensuring that payments are made in the correct amount and to the correct Rapidex account.
7.9
Rapidex reserves the right to withhold delivery or release of Goods until all applicable charges have been paid.
7.10
Where payment has not been received when required, Rapidex may suspend Services, withhold delivery, charge applicable storage or handling fees, or exercise any other rights available under these Terms and applicable law.
7.11
Any credit or deferred-payment arrangement must be expressly approved by Rapidex in writing.
8. DELIVERY
8.1
Rapidex will use reasonable efforts to deliver Goods to the address supplied by the Customer.
8.2
The Customer is responsible for ensuring that someone authorized to receive the Goods is available when delivery is attempted.
8.3
Proof of delivery may include a signature, electronic confirmation, photograph, delivery record, confirmation through the Rapidex system, or other reasonable evidence of delivery.
8.4
Once Goods have been delivered to the Customer, or to a person reasonably believed by Rapidex to be authorized to receive them at the designated delivery address, responsibility for the Goods shall transfer to the Customer, subject to any applicable rights under Jamaican law.
8.5
Rapidex shall not be responsible for unsuccessful delivery caused by:
Incorrect or incomplete delivery information;
Customer unavailability;
Customer refusal to accept delivery;
Failure to respond to Rapidex communications;
Non-payment;
Access restrictions;
Customs or regulatory requirements; or
Circumstances outside Rapidex's reasonable control.
9. FAILED DELIVERY, STORAGE AND UNCLAIMED GOODS
9.1
If delivery cannot be completed, Rapidex may contact the Customer to arrange another delivery attempt or obtain further instructions.
9.2
The Customer may be responsible for additional costs resulting from failed delivery, including applicable redelivery, storage, handling, transportation, return, or other charges.
9.3
Where Goods remain unclaimed, unpaid, or undeliverable, Rapidex may hold the Goods for a reasonable period while attempting to contact the Customer.
9.4
If the Customer fails to provide instructions or settle outstanding charges within the period specified by Rapidex, Rapidex may, to the extent permitted by law, return, dispose of, sell, or otherwise deal with the Goods to recover outstanding charges and expenses.
9.5
Rapidex will make reasonable efforts to notify the Customer before taking action regarding unclaimed Goods where valid contact information is available.
10. CUSTOMS, DUTIES AND REGULATORY REQUIREMENTS
10.1
The Customer is responsible for complying with all customs, import, export, tax, and regulatory requirements relating to their Goods.
10.2
The Customer is responsible for providing accurate invoices, descriptions, values, permits, identification, and other documentation required for customs clearance.
10.3
Rapidex may assist with customs-related processes but does not guarantee that Goods will be cleared by customs or that a particular customs classification, duty, tax, or assessment will apply.
10.4
Customs authorities may inspect, delay, reassess, seize, hold, or refuse Goods in accordance with applicable law.
10.5
Rapidex shall not be responsible for delays, additional charges, penalties, seizures, or other consequences arising from customs inspections, government action, inaccurate declarations, incomplete documentation, prohibited Goods, or decisions made by customs or other regulatory authorities.
10.6
The Customer is responsible for all customs duties, taxes, penalties, storage charges, inspection charges, brokerage fees, and other amounts assessed in connection with the Goods.
11. STORAGE
11.1
Where Goods remain at a Rapidex facility beyond the period permitted by Rapidex, storage charges may apply.
11.2
Storage charges may also apply where delivery is delayed because of customer non-payment, incorrect information, failed delivery attempts, customs issues, or failure to provide required documentation.
11.3
The Customer is responsible for all applicable storage charges before the Goods are released or delivered.
12. LIABILITY AND LIMITATION OF LIABILITY
12.1
Rapidex will exercise reasonable care in providing its Services.
12.2
Subject to applicable law, Rapidex's liability for loss of or physical damage to Goods caused directly by Rapidex's negligence shall be limited to the lesser of:
The proven value of the loss or damage;
The applicable liability limit communicated for the Shipment; or
The amount of coverage specifically purchased by the Customer, where applicable.
12.3
Where a Customer wishes to obtain additional protection for high-value Goods, the Customer should notify Rapidex before shipment and request available cargo insurance or additional coverage.
12.4
Unless required otherwise by applicable law, Rapidex shall not be liable for indirect, consequential, special, or economic losses, including:
Loss of profits;
Loss of business;
Loss of income;
Loss of market opportunity;
Loss of anticipated savings;
Business interruption; or
Other consequential losses.
12.5
Rapidex shall not be liable for loss or damage resulting from:
Improper or inadequate packaging;
Inaccurate declarations;
Inherent defects in the Goods;
Prohibited or restricted Goods;
Acts or omissions of the Customer;
Acts or omissions of the sender or recipient;
Customs or government action;
Delays caused by third-party carriers;
Circumstances beyond Rapidex's reasonable control; or
Any other circumstance for which Rapidex is not legally responsible.
12.6
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by Jamaican law.
13. DELAYS AND FORCE MAJEURE
13.1
Rapidex shall not be responsible for failure or delay in performing Services where the failure or delay results from circumstances beyond its reasonable control.
13.2
Such circumstances may include:
Natural disasters;
Hurricanes, floods, earthquakes, or extreme weather;
War or terrorism;
Civil unrest;
Government action;
Customs delays;
Port or airport closures;
Strikes or labor disputes;
Transportation disruptions;
Carrier delays;
Equipment or infrastructure failures;
Pandemics or public health emergencies;
Cyberattacks;
Internet or telecommunications failures; or
Other events beyond Rapidex's reasonable control.
13.3
Where such circumstances occur, Rapidex will use reasonable efforts to minimize disruption and resume Services as soon as reasonably possible.
14. INSURANCE AND ADDITIONAL COVERAGE
14.1
Rapidex maintains insurance appropriate to its business operations but does not automatically provide insurance coverage for every Customer's Goods.
14.2
Customers shipping valuable Goods are encouraged to obtain appropriate cargo insurance.
14.3
Where available, Rapidex may assist in arranging additional coverage at the Customer's expense.
14.4
Additional coverage must be requested and confirmed in writing before the relevant Shipment is transported.
15. CLAIMS FOR LOSS OR DAMAGE
15.1
Customers must notify Rapidex in writing of any claim relating to loss, damage, shortage, or other Shipment issue as soon as reasonably possible.
15.2
Unless a longer period is required by applicable law or expressly agreed in writing, claims should be submitted within 10 days of delivery or the date on which delivery was reasonably expected.
15.3
Claims should include all relevant supporting documentation, which may include:
Shipment or tracking information;
Proof of purchase;
Evidence of value;
Photographs of damaged Goods and packaging;
Description of the loss or damage;
Delivery documentation; and
Any other information reasonably requested by Rapidex.
15.4
Customers should inspect Goods upon delivery where reasonably possible and document visible damage before accepting the Shipment.
15.5
Submission of a claim does not automatically establish liability. Rapidex may investigate each claim and request additional information.
16. CUSTOMER INDEMNIFICATION
16.1
The Customer agrees to indemnify and hold Rapidex, its employees, officers, agents, contractors, and service providers harmless from claims, losses, penalties, damages, costs, and expenses arising from:
Breach of these Terms;
False or inaccurate information;
Misdeclared Goods;
Prohibited or restricted Goods;
Improper packaging;
Violation of customs or other laws;
Infringement of third-party rights;
Negligent or unlawful acts or omissions by the Customer; or
Failure to obtain required permits, licenses, or approvals.
17. DATA PROTECTION AND PRIVACY
17.1
Rapidex may collect and process personal information necessary to provide its Services, including names, telephone numbers, email addresses, delivery addresses, shipment information, payment information, and other relevant details.
17.2
Information may be used for purposes including:
Processing shipments;
Delivering Goods;
Processing payments;
Communicating with Customers;
Providing customer support;
Managing accounts;
Meeting legal and regulatory requirements;
Preventing fraud or misuse; and
Improving our Services.
17.3
Rapidex may share relevant information with carriers, warehouses, customs brokers, delivery providers, payment processors, regulatory authorities, professional advisers, and other service providers where reasonably necessary to provide Services or comply with law.
17.4
Rapidex will handle personal information in accordance with applicable Jamaican privacy and data-protection laws.
18. ELECTRONIC COMMUNICATIONS
18.1
The Customer agrees that Rapidex may communicate with them electronically using the contact information provided by the Customer.
18.2
Communications may include:
Shipment notifications;
Payment reminders;
Delivery updates;
Account information;
Service announcements;
Changes to Terms and Conditions;
Customer-service communications; and
Other information relating to the Customer's use of Rapidex Services.
18.3
The Customer is responsible for ensuring that their contact information remains accurate and current.
19. TERMINATION AND SUSPENSION OF SERVICES
19.1
Rapidex may suspend or terminate Services where the Customer:
Fails to pay amounts due;
Breaches these Terms;
Provides false or misleading information;
Ships prohibited Goods;
Engages in unlawful activity; or
Creates a safety, legal, financial, or operational risk for Rapidex.
19.2
Termination or suspension does not affect any rights or obligations that accrued before termination.
19.3
The Customer remains responsible for all charges incurred before termination.
20. DISPUTE RESOLUTION AND GOVERNING LAW
20.1
The parties will first attempt to resolve any dispute through good-faith communication and negotiation.
20.2
If a dispute cannot be resolved informally, the parties may pursue the dispute-resolution process available under Jamaican law, including mediation or arbitration where applicable and agreed or required.
20.3
These Terms and the relationship between Rapidex and the Customer shall be governed by the laws of Jamaica.
20.4
Nothing in these Terms prevents either party from seeking urgent or legally available relief from a court of competent jurisdiction.
20.5
Any limitation period applicable to a claim shall be determined in accordance with applicable Jamaican law unless otherwise lawfully agreed in writing.
21. CHANGES TO THESE TERMS
21.1
Rapidex may update or amend these Terms from time to time to reflect changes in its Services, operations, payment procedures, applicable laws, or business requirements.
21.2
Updated Terms may be published on the Rapidex website, mobile application, or communicated through email or another appropriate channel.
21.3
The updated Terms will apply from the effective date stated in the revised Terms, subject to applicable law.
21.4
If a Customer does not agree to the revised Terms, the Customer may discontinue use of Rapidex Services, subject to any existing obligations relating to shipments or amounts already incurred.
22. GENERAL PROVISIONS
22.1 Entire Agreement
These Terms, together with any applicable quotation, invoice, shipment agreement, or written agreement, constitute the agreement between Rapidex and the Customer regarding the Services.
22.2 No Waiver
Failure by Rapidex to enforce any provision of these Terms does not constitute a waiver of its right to enforce that provision in the future.
22.3 Assignment
The Customer may not transfer or assign its rights or obligations under these Terms without Rapidex's prior written consent.
22.4 Severability
If any provision is determined to be invalid or unenforceable, the remaining provisions shall remain effective.
22.5 Third-Party Services
Rapidex may use third-party carriers, warehouses, customs brokers, transportation companies, payment providers, and other service providers in performing its Services.
22.6 No Partnership
Nothing in these Terms creates a partnership, joint venture, employment relationship, or agency relationship between Rapidex and the Customer except where expressly agreed in writing.
23. CONTACT INFORMATION
For questions, concerns, claims, or other matters relating to these Terms and Conditions, please contact:
Rapidex Shipping & Logistics
Christiana, Manchester, Jamaica
Telephone/WhatsApp: 876-830-7873
Telephone/WhatsApp: 876-227-8491
Email: [email protected]
Website: Rapidexshipping.com
Instagram: @Rapidex_shipping
TikTok: @Rapidex_Shipping
IMPORTANT CUSTOMER NOTICE
These Terms and Conditions contain provisions relating to payment obligations, delivery, prohibited goods, customs responsibilities, claims, limitations of liability, and dispute resolution that may affect your legal rights.
By using Rapidex Shipping & Logistics' Services, submitting a Shipment, making a payment, or accepting delivery, you acknowledge that you have had the opportunity to read these Terms and agree to be bound by them to the extent permitted by applicable law.
Customers are encouraged to retain a copy of these Terms for their records.
Rapidex Shipping & Logistics
Your Trusted Partner for Seamless Shipping & Delivery
Effective October 12, 2026